Return Policy for “Little Petals” E-commerce Site
Effective Date: [Date]
Thank you for shopping at “Little Petals.” We value your satisfaction and want to ensure that you have a smooth and hassle-free shopping experience with us. Please read our return policy carefully to understand the procedures and guidelines for returning products.
1. Returns and Exchanges: We offer returns and exchanges on eligible products within  days from the date of delivery. To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as when you received it.
2. Eligible Products: Not all products are eligible for returns or exchanges. The following categories of products are typically not eligible for return:
- Personalized or customized items
- Perishable goods (e.g., flowers, fresh items)
- Intimate or sanitary goods
- Items marked as “Final Sale” or “Non-Returnable”
Please check the product description to determine whether a product is eligible for return or exchange.
3. Initiation of Return/Exchange: To initiate a return or exchange, please follow these steps:
- Contact our customer support team at [customer support email/phone number] within [X] days of receiving the product.
- Provide your order number, product details, and a brief reason for the return or exchange.
- Our customer support team will guide you through the process and provide you with a return authorization (RA) number, if applicable.
4. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defective product or an error on our part. We recommend using a trackable shipping method to ensure the safe return of the product. Please ensure that the product is securely packaged to prevent damage during transit.
5. Inspection and Processing: Once we receive the returned product, it will be inspected to ensure that it meets our return policy criteria. If the product is in acceptable condition, we will process your return or exchange within [X] business days. Refunds will be issued to the original payment method used for the purchase.
6. Refunds: Refunds will be issued for the cost of the product, excluding any shipping fees or handling charges. Please note that it may take a few business days for the refund to be reflected in your account, depending on your payment provider’s policies.
7. Damaged or Defective Products: If you receive a damaged or defective product, please contact us within [X] days of receiving the product. We may request photos of the damage or defect to assess the situation. We will provide instructions for returning the product, and once received and inspected, we will offer a replacement or a refund, including return shipping costs.
8. Cancellation Policy: If you wish to cancel an order, please contact us as soon as possible. Orders can only be canceled if they have not yet been shipped. If the order has already been shipped, you may need to follow the return process outlined above.
9. Contact Us: If you have any questions or concerns about our return policy, please feel free to contact our customer support team at [customer support email/phone number]. We are here to assist you.
Please note that this return policy is subject to change without notice. It is recommended to review the policy on our website before making a purchase.
Thank you for choosing “Little Petals” for your shopping needs. We appreciate your trust and business.
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